Frequently Asked Questions

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• How can I obtain a Lifetime Discount Promo Code?

  This is one of our Fan Favorites! Why Pay more for the Same Ticket that you see on other sites when you can Pay less here at MyTicketDude? All you need to do is Email us at Sales@MyTicketDude.com and simply type " Need Lifetime Discount Promo Code" and we will Email you back with a Code that you can always use at Checkout to ensure Cheaper Tickets!

  Why do we offer it? Simple, we want you back as a returning Customer! Feel free to pass the Code on to your Friends and family once you have received it!

• How do I add a Promo Code at Checkout?

  Simply pick the Tickets that you would like to Purchase and when you get to our Checkout page, you will notice a box at the bottom of the page located under the credit card information that says "Discount Code" At this time just type in the Promo Code that you have received and it will automatically update your final payment on the next page to show the Final Payment before processing.

• Can I order Tickets right up to Event Time?

  Order Tickets with us Right up to the Start Time for any Event! Buying tickets the day of the Event is a great way to save money as in many cases tickets can become available from up to 20 - 80% off original face value here at www.MyTicketDude.com 

  You can be assured that when you order tickets the day of the event, that you will receive your tickets with Delivery methods such as Email / Will Call Pick Up / Local Pick Up. And we back it up with our 125% Delivery Guarantee!

  We recommend that you allow atleast an 1/2 hour for order processing & delivery, when making last minute day of show ticket orders!

• Are My Tickets Refundable?

  We offer a 100% Money Back Guarantee if the Event in which you Purchased Tickets for is Cancelled without a Rescheduled date, otherwise All Sales are Final.

• Is there a purchase Guarantee if something happens to my Order?

  We want to make sure that our sellers provide customers with the tickets they were promised. In order to protect you, MyTicketDude offers the following money back Guarantees:

  
  

  MyTicketDude.com offer's a 125% Money Back Guarantee, if:

  • Your order is accepted by, but not delivered by the seller
  • Your order is accepted by, but shipped too late by the seller for the tickets to arrive in time for the event
  • You were denied entry because of the tickets or invalid tickets were provided by the seller.

• Can I cancel an Order after it is placed?

  As a General rule here at MyTicketDude and one know throughout the ticketing industry All Sales are Final unless the Event in which you have purchased tickets for has been cancelled without a rescheduled date. Please be absolutely sure that you want the tickets before placing an order.

• Where do the Tickets listed on MyTicketDude come from?

   

  MyTicketDude's tickets come from a wide variety trusted ticket resources which include Ourselves, Box Office Promoters, Licensed Ticket Brokers, Firms and Individuals like yourselves with tickets on hand that they don't need. By combining all of our resources as one, we are then able to offer our customer's with one of the Largest real time ticketing Inventory in the world.

   

  You can be assured that your tickets are 100% Authentic and a 125% Guaranteed!

   

   When a customer orders tickets on our website, the order is then filled by the ticket seller who listed them. So, while MyTicketDude manages the online exchange on which the tickets are posted, in some cases we do not hold the actual tickets.

   

   

• What is the difference between an E-Ticket and a Paperless ticket?

  An e-ticket is a ticket that can either be emailed from the seller to the customer all the way up to the start of an event or can be printed by the seller and shipped via Fedex. These tickets are perfectly legitimate and valid for entry as they have barcodes just like normal " hard tickets." Often, the notes for these ticket types say things like "E-Tickets," "E-Tix," "Ticketfast," or "Can be Emailed." E-Tickets are great when you want to purchase last minute tickets on the day of the Event with easy instant email delivery.

   

  Paperless tickets are not like traditional paper tickets, and they do not involve having a physical ticket in hand. Instead, these tickets require the ticket seller to accompany you to the venue's box office for entry. Our ticket listings will indicate which tickets are paperless with notes such as "I will be attending the event, and will accompany you to the box office at the venue.

• Will my seats be together?

  Yes, all Tickets are Guaranteed to be together unless otherwise specified in the ticket listing notes. Sometimes you may come across a listing that says "Piggyback Seats" which simply means one seat is in front of the other in two separate rows.

• Can I Order Tickets by Phone?

   Yes, you can order tickets by phone or online 24/7 safe & secure. The MyTicketDude Service Center is open 7 days a week, including holidays, from 7:00 am - 1:00 am EST.

   

  If you have any questions about an order, or an existing order, feel free to contact us by phone at 888-492-5374, or by Email at Customersupport@MyTicketDude.com

• How do I find the Tickets that I'm looking for?

  Simply use the Search Box at the top of our page and enter the Artist, Venue, Team, City or State in which you are looking for, or you might find what you're looking for on our Home and other Event pages that we have.

  Once you have located your Event, simply click on the "View Tickets" tab to see the available tickets for that event. Once you have located your tickets that you would like to purchase, then simply click on the "Buy Now" tab and proceed with our Safe & Secure Checkout.

  If you run into any problems or have any questions, please feel free to call a MyTicketDude Sales Rep at 888-492-5374 or Email us at Customersupport@MyTicketDude.com

• Is my Transaction & Information Safe?

   Be assured that your Information is 100% Safe & Secure when ordering through www.MyTicketDude.com We have gone above and beyond standard internet security to assure that our website is PCI Compliant and Secure! Also Know that your Information is never passed on or sold to a third party.

• When will my Tickets ship?

  All Tickets will ship immediately via Fedex or Email Delivery unless a later date is specified in the sellers notes. In many cases we have Tickets available before their printed which gives our customers an advantage of getting great seats in advance.

  After your Tickets have been shipped, you will receive a Fedex tracking number, so that you can track your purchase. Please note, that all orders are protected with a 125% Delivery Guarantee.

• Can I Combine shipping on Multiple Orders?

  Due to the fact that our tickets come from a wide variety of sellers, similar other large online shopping entities ( such as Amazon ) we cannot guarantee combined shipping.

  However if you purchased multiple orders and those orders do happen to be from the same seller, you can then call the seller once the orders are confirmed and request to have combined shipping. This service will be at the discretion of the seller.

  Please keep in mind, that here at MyTicketDude, we keep a large ticket Inventory of our own on the Ticket exchange. If your multiple orders do come from our personnal inventory, we will automatically combine the shipping and refund you the shipping amounts in which you have paid on all other orders. 

• Can I ship to a P.O. Box?

  Yes, any ticket order can be ship to a P.O. Box. At checkout, just simply un-check the box next to "use my billing address as the shipping address" and enter you P.O. Box information into the shipping information.

• Why is the price on my tickets different than what I paid?

  Tickets are always priced at the going Market Value ( Basic supply and Demand here ) Many of our ticket sellers including us ourselves ( MyTicketDude) have a large overhead expense to get the tickets that we supply on the secondary market. Therfore we do have to charge for our services that enable you the consumer the ability to purchase great tickets that you could not have gotten on the regular onsale of an event. We provide a service that allows you to purchase the tickets that You want, not what was given to You! Also most onsales happen many months in advance to which you did not even know that an event was going on, in this case again, we give you the buyer the oppurtunity to purchase tickets all the way up to the Event Date in which you would not have the oppurtunity if the Event was sold out!

  The Markets supply and demand is what controls our  fluctuating prices. In many cases our tickets can become available from 10 - 80% off original Face Value, which means you the customer benifits greatly and we lose greatly! 

  Always check our site daily if you are watching the price on a certain set of tickets as prices can change at an instant just like the stock market! A great Tool to use to check ticket prices fast is our New ( MyTicketDude iPhone & Droid App! ) Simply download the app, and with the tap of your finger you can quickly check and buy tickets at an instance all in the palm of you're hand!

• Why is someone else's name on my Ticket?

  The name on the ticket is simply the name of a MyTicketDude Employee or the name of the ticket seller that originally purchased the tickets and then listed their tickets on our website. However, the Tickets are 100% legitimate and you will have no problems getting into your Event.

  All of our Tickets are protected with a 125% Ticket Guarantee!

• Do I have to Pay Sales Tax on my Ticket order?

  It all Depends on what State you live in. Sales Tax is collected in only the States that require it by Law. In these situations, the sales tax will be applied to total before the your credit card is charged.